ODEON Tours develops its corporate structure, which it has created at international standards, with the quality system studies it maintains with the principle of continuous development and aims to spread to all the destinations it operates.
ODEON Tours, one of our affiliates, is the first company to obtain the ISO 9001 Quality Management System Standard Certificate that covers all travel agency services in Türkiye. In our journey to quality that has begun with the ISO 9001 standard, our different companies operating in the areas such as tour operations, accommodation and security have adapted to the management systems such as ISO 9001 Quality Management System, EFQM Excellence Model, ISO 14001 Environmental Management System, ISO 45001 Occupational Health And Safety Management System, ISO 10002 Quality Management-Customer Satisfaction-Complaint Handling, ISO 39001 Road Traffic Safety Management System, ISO 22000 Food Safety Management System, TS 12782 Security Services General Rules Standard, and acquired certificates in some of them. Within the holding, we have systems that are not certified yet but continued to be implemented by monitoring their effectiveness regularly.
It is ODEON Tours constant goal to meet customer needs and expectations in the best way, to provide products and services with high quality standards, to provide maximum customer satisfaction through the quality management systems and tools it applies.
Foundation
Total Quality Management Trainings and ISO 9001 Certification (Odeon Tours TR)
Transition to a Process-Oriented Organization
Management with Targets - Balance Scorecard
Corporate Holding Structure and Central Process Design ISO 9001 and OHSAS 18001 Certifications (Odeon Security)
Certification of EFQM Committed to Excellence Participation in the National Quality Movement
ISO 10002, ISO 14001, OHSAS 18001 Certifications (Odeon Tours TR) ISO 9001, ISO 10002, ISO 14001, OHSAS 18001 Certifications (Coral Travel TR) ISO 9001 QMS Certification (Wezyr Holidays) ISO 9001, ISO 10002, ISO 14001, OHSAS 18001, ISO 22000, Travelife Sustainable Tourism Certifications (Otium Family ECO Club)
Certification of EFQM 4* Recognised for Excellence (Odeon Tours TR) Ministry of Culture and Tourism Environment Friendly Accommodation Facility Certification (Otium Family ECO Club, Xanadu Resort Hotel)
Certification of EFQM 5* Recognised for Excellence (Odeon Tours TR) ISO 9001, ISO 14001, ISO 22000 Certifications (Xanadu Resort Hotel)
ISO 9001 Certification (Odeon Tours EG) ISO 10002 Certification (Xanadu Resort Hotel)
ISO 39001 Road Safety Management System Certification (Odeon Tours TR)
Travelife Sustainable Tourism Certification (Seven Seas Hotel Blue, Seven Seas Hotel Life, Xanadu Resort Hotel)
Alignment of Holding, Business Line Headquarters and Subsidiary Processes with the APQC Process Classification Framework
ISO 45001 Certification (Odeon Tours TR, Coral Travel TR) Process Improvement Projects, Acceleration on the Digitalization Journey
GSTC Accommodation Standard Sustainability Certification (Otium Family ECO Club, Seven Seas Hotel Life, Seven Seas Hotel Blue, Xanadu Resort Hotel)
ISO 27001 Certification (Odeon Software & Technology) ISO 9001, ISO 10002, ISO 14001, ISO 22000 Certifications (Seven Seas Hotel Life, Seven Seas Hotel Blue) ISO 45001, ISO 50001 Certifications (Marvida Family Eco Hotel, Seven Seas Hotel Life, Seven Seas Hotel Blue, Xanadu Resort Hotel)
ISO 9001, ISO 10002 Certifications (Destinations Management Business Line Headquarters, Odeon Tours Egypt, Odeon Tours Tunisia, Odeon Tours UAE, Odeon Tours Greece, Odeon Tours Spain, Odeon Tours Thailand, Odeon Tours Vietnam)
Türkiye's 500 Great Service Exporters, All Sectors Ninth Place Special Award, 2016
Türkiye's 500 Great Service Exporters, Tourism Sector Champion, 2016
EFQM Recognised For Excellence 5 Star - 2013
EFQM Recognised For Excellence 4 Star - 2011
Starway Quality Award 2006 ODEON Tours
Diamond Star Service Quality Award 26.11.2004 Moscow ODEON TOURS
Diamond Star Service Quality Award 26.11.2004 Moscow ODEON TOURS
International Tourist, Hotel and Service sector award Best Service Award 28.01.2004 Madrid ODEON Tours
International Tourist, Hotel and Service sector award Best Service Award 28.01.2004 Madrid ODEON Tours
Service Quality Award - Platinum Crown 2003 Moscow ODEON Tours
Service Quality Award - Platinum Crown 2003 Moscow ODEON Tours
Service Quality Award - Gold Crown 01.12.2003 London ODEON Tours
Service Quality Award - Gold Crown 01.12.2003 London ODEON Tours
Service Quality Award - Gold Crown 2002 Moscow ODEON Tours
Service Quality Award - Gold Crown 2002 Moscow ODEON Tours
ISO 9001:2015 Quality Management System Certificate
ISO 10002:2018 Complaint Management System Certificate
ISO 14001:2015 Environmental Management System Certificate
ISO 45001:2018 Occupational Health and Safety Management System Certificate
ISO 39001:2012 Road Traffic Safety Management System Certificate
Quality Policy
We, Odeon Turizm İşletmeciliği A.Ş., believe that by providing customer satisfaction we can increase our competitive power and that we will continuously improve our position at the markets we are running our operations in.
Our aim is to deliver the services we commit to in the best possible way and in accordance to high quality standards.
In order to achieve this aim, we receive the most valuable support from our employees who are experts in their field.
We fairly and objectively estimate the feedbacks from customers, employees and other parties from the client-focused perspective that goes beyond the legal legislation.
The conscious application of our current quality and complaint management system by each of our employees will contribute to the continuous improvement of our service quality and customer satisfaction.
I, -as the COO-, invite all our employees to apply this policy as an integral part of their work.
COO – Destinasyonlar Yönetimi İş Kolu & Genel Müdür
Environmental, Occupational Health and Safety Policy
We, Odeon Turizm İşletmeciliği A.Ş., conduct our activities in accordance with legal regulations as well as environmental and occupational safety standards. To ensure this;We identify the risks and opportunities, impacts of our activities in the sphere of environment, occupational health and safety and take necessary measures to prevent these risks or to reduce the undesirable effects.We set goals and develop programmes for the continuous improvement of our environment, occupational health and safety management system, review them and make necessary investments.We fulfil the requirements of the legislation on environment, occupational health and safety.We take necessary precautions and maintain necessary control to prevent and eliminate the environmental pollution caused by our activities and the formation of dangerous environments that may cause accidents and diseases.We provide necessary education to our employees and ensure their participation.We provide consultation and participation of occupational health and safety employee representatives.We encourage our suppliers to comply with our environmental, occupational health and safety standards and legislation in line with our policy, and we make efforts to cooperate with them in these sphere.By informing our guests about our environmental consciousness, we expect them to show respect towards nature and contribute to the protection of the environment during their holidays.
I, -as the General Manager-, invite all our employees to apply this policy as an integral part of their work.
General Manager
Road Traffic Safety Policy
We, Odeon Turizm İşletmeciliği A.Ş., give priority to the safety of our road transportation activities that include our employees, our guests and our suppliers. To ensure this;We determine the risks of all our road transportation activities and take necessary measures to prevent these risks or to reduce the undesirable effects.We set goals and develop programmes for the continuous improvement of our Road Traffic Safety Management System, review them and make necessary investments.We fulfill the requirements of the legislation on road traffic safety.I, -as the General Manager-, invite all our employees to apply this policy as an integral part of their work.
General Manager